Privacy Policy

Introduction

Bi Africa Trading (“we,” “our,” “us”) is committed to safeguarding your privacy and ensuring the protection of your personal data. This Privacy Policy explains how we collect, use, and protect your information in compliance with the Mauritius Data Protection Act (DPA) 2017 and other applicable laws. By accessing or using our website, software, or e-commerce services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Data We may collect the following personal data when you interact with us:

Name
Contact information (email address, phone number, physical address)
Payment details (processed through third-party payment providers like Peach Payments)
Account login credentials (if applicable)
Any additional information you provide through forms or communication channels.

1.2 Non-Personal Data We may collect non-identifiable data, including:

Browser type
Device information
IP address
Browsing behaviour through cookies and tracking technologies (see Section 6 for details).

2. How We Use Your Information

We use your personal data for the following purposes:

To process your orders and provide software or related services.
To manage your account and provide customer support.
To send transactional communications, including order confirmations and payment receipts.
To improve our website, software, and user experience through analytics and feedback.
To send you marketing communications (if you have opted in).
To comply with legal obligations and resolve disputes.

3. Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share your information in the following instances:

Service Providers: With trusted third parties, such as Peach Payments and Google Analytics, to facilitate payment processing and website analytics.
Legal Compliance: When required by law or to protect our rights, property, or safety.
Business Transfers: In connection with any merger, sale, or acquisition of assets.

4. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. When no longer needed, we securely delete or anonymise your information.

5. Your Rights

Under the Mauritius DPA, you have the following rights:

Access: Request a copy of your personal data we hold.
Correction: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your personal data, subject to legal or contractual obligations.
Objection: Object to the processing of your personal data for specific purposes.
Data Portability: Request transfer of your personal data to another service provider.

To exercise your rights, please contact us at [Insert Contact Email].

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and collect non-personal data for analytics purposes. By using our website, you consent to the use of cookies. You can manage cookie preferences through your browser settings.

7. Third-Party Services

Our website may include links to third-party services, such as payment gateways and analytics providers. Please review their privacy policies to understand how they handle your data. We are not responsible for the privacy practices of third-party services.

8. Security

We implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, loss, or misuse. However, no data transmission or storage system can be guaranteed to be 100% secure.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised policy will be posted on our website with an updated effective date.

10. Contact Us

For any questions, feel free to contact us:

Contact